Term of Service
Welcome to Cuddling Pets! 🐾 We're so glad you're here. Before you start shopping, please take a few minutes to read through these Terms of Service — they explain how our store works and what you can expect from us (and what we ask of you in return). By using our website, you're agreeing to these terms, so it's worth a quick read!
If you have any questions at all, just reach out at contact@cuddlingpets.store — we're always happy to help.
Section 1 — About Us & These Terms
When we say "we", "us", or "our", we mean Cuddling Pets. Our store is powered by Shopify, which helps us deliver a smooth and secure shopping experience for you.
These Terms of Service, together with our Privacy Policy, cover your rights and responsibilities when you use our website and make purchases with us. By browsing or buying from us, you're agreeing to these terms. If you don't agree, that's completely okay — but please don't use our store in that case.
Section 2 — Your Account
By using our store, you confirm that you are of legal age in your country or region, or that you have permission from a parent or guardian to shop with us.
When you create an account or place an order, please make sure all the information you provide is accurate and up to date — your name, email, shipping address, and payment details. You're responsible for keeping your account credentials safe and for any activity that happens under your account. Please don't share or transfer your account to anyone else.
Section 3 — Our Products
We do our very best to show our products as accurately as possible — with detailed descriptions, real photos, and honest sizing info. That said, colors and appearances may look slightly different depending on your screen settings, and we can't guarantee every product will look exactly as it appears on your device.
We reserve the right to update product descriptions, adjust pricing, limit quantities, or discontinue items at any time. We'll always try to keep things current and clear!
Section 4 — Placing an Order
When you place an order, you're making an offer to purchase. We reserve the right to accept or decline any order at our discretion — for example, if a product is out of stock or if there's an issue with your payment.
Your order is officially confirmed once you receive a confirmation email from us. Please review your cart carefully before checking out, as we may not always be able to cancel or modify an order once it's been accepted. If anything goes wrong on our end, we'll reach out to you right away.
All purchases are for personal or household use only — not for commercial resale.
Section 5 — Pricing & Payment
Prices may change from time to time, but the price you see when you place your order is the price you'll be charged — no surprises! Prices shown don't include taxes, shipping fees, or any applicable customs charges unless stated otherwise.
We occasionally run promotions and discounts — those are governed by their own terms, which will be clearly communicated at the time of the offer.
By completing a purchase, you confirm that your payment information is accurate and that you're authorized to use the payment method provided.
Section 6 — Shipping & Delivery
We ship with care, but please note that all delivery times are estimates and not guaranteed. Once your order leaves our hands and is with the carrier, we're not liable for delays caused by the shipping provider, customs processes, weather, or other factors outside our control.
At the point of handover to the carrier, responsibility for the package transfers to you. For full details, check out our [Shipping Policy].
Section 7 — Intellectual Property
Everything on our website — including our logo, product images, copy, designs, and brand name — belongs to Cuddling Pets and is protected by intellectual property law. You're welcome to browse and shop, but please don't copy, reproduce, or use any of our content for commercial purposes without our written permission.
Section 8 — Third-Party Tools & Links
Our store may include links to third-party websites or use tools provided by third-party services. We don't control those platforms and aren't responsible for their content, policies, or practices. If you choose to visit a third-party site, you do so at your own risk — so make sure to read their terms before engaging.
Section 9 — Our Relationship with Shopify
Cuddling Pets is powered by Shopify, but all sales are made directly between you and us. Shopify is not a party to your purchase and is not responsible for any products, transactions, or issues arising from your orders with us.
Section 10 — Your Privacy
We take your privacy seriously. How we collect and use your personal information is explained in our [Privacy Policy]. By using our store, you acknowledge that you've read and understood it. Some data may also be processed by Shopify in accordance with Shopify's Privacy Policy.
Section 11 — Reviews & Feedback
We love hearing from our customers! If you share a review, suggestion, or any feedback with us, you're giving us permission to use it to improve and promote Cuddling Pets — including sharing it publicly. You confirm that any feedback you submit is your own, honest, and doesn't infringe on anyone else's rights.
We may remove any content we consider inappropriate, offensive, or in violation of these Terms.
Section 12 — Errors & Inaccuracies
We work hard to keep everything accurate, but occasionally a product description, price, or promotion may contain a typo or error. We reserve the right to correct any mistakes and update information at any time — even after an order has been placed. If an error affects your order, we'll contact you as soon as possible.
Section 13 — Prohibited Uses
We ask that you use our store fairly and responsibly. You agree not to:
- Use our site for any unlawful or harmful purpose
- Infringe on our intellectual property or anyone else's
- Submit false or misleading information
- Send spam or unsolicited communications through our platform
- Attempt to hack, scrape, or disrupt our website or systems
- Impersonate any person or entity
We reserve the right to suspend or terminate access to our store if these rules are violated.
Section 14 — Termination
We may suspend or end your access to our store at any time if we believe you've violated these Terms. Any amounts owed up to the date of termination remain your responsibility. Sections relating to intellectual property, liability, indemnification, and privacy will continue to apply even after termination.
Section 15 — Disclaimer of Warranties
Our products and website are provided "as is." While we do everything we can to deliver a great experience, we can't guarantee that our site will always be error-free, uninterrupted, or perfectly secure. To the extent permitted by law, we disclaim all implied warranties.
Section 16 — Limitation of Liability
To the fullest extent permitted by law, Cuddling Pets will not be liable for any indirect, incidental, or consequential damages arising from your use of our store or products. Our liability is always limited to the amount you paid for the relevant order.
Section 17 — Indemnification
By using our store, you agree to hold Cuddling Pets, our team, and our partners harmless from any claims or damages arising from your violation of these Terms or your misuse of our services.
Section 18 — General Legal Bits
- Severability: If any part of these Terms is found to be unenforceable, the rest still applies.
- No Waiver: If we don't enforce a particular rule at any given time, that doesn't mean we've waived the right to enforce it later.
- Entire Agreement: These Terms, together with our Privacy Policy and other posted policies, make up the full agreement between you and Cuddling Pets.
- Assignment: You may not transfer your rights under these Terms to anyone else. We may transfer ours without notice.
- Governing Law: These Terms are governed by the laws of the jurisdiction where Cuddling Pets is headquartered.
Section 19 — Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. When we do, we'll post the updated version here with a new effective date. We'll notify you of any significant changes in accordance with applicable law. Your continued use of our store after changes are posted means you accept the updated Terms.
Section 20 — Get in Touch
Got a question about these Terms? We're happy to chat!
contact@cuddlingpets.store
Thanks for being part of the Cuddling Pets family — we genuinely love what we do, and we're grateful to have you here! 🐶🐱